UC Network Management Featured Articles
Edify Labs is a two-year-old global communications platform company specializing in customer service and call center solutions. Their mission, they say, is to "fix contact center s…
CallTower announced that CT Cloud Unite now operates with Microsoft Teams Direct Routing, opening the door to a comprehensive library of applications such as CRM integration enabli…
LeBlanc Communications, a Redding, Connecticut-based telephone and computer network equipment and software reseller and services provider, recently announced a name change.
A misconfigured AWS S3 bucket enabled hackers related to the Magecart cybercrime syndicate to attack and alter a Twilio SDK. The incident highlights the vulnerabilities of misconfi…
Avaya Cloud Office by RingCentral UcaaS solution has earned a 2020 Unified Communications Product of the Year Award. Bestowed by INTERNET TELEPHONY magazine, the honor spotlights i…
. Kaleyra offers its customers a proprietary cloud-based platform that gives users a multichannel suite of communications media, including push notifications, e-mail, instant messa…
Boostlingo, a language software and technology company, has announced the release of version 4.1 of its interpretation platform, including Zoom integration.
RingLeader's social communication technology makes it possible for groups or emerging enterprises to integrate their existing legacy voice and data infrastructure into its distribu…
The creators of The Hunger Games movies have created a 43-second Zoom clip summarizing the first movie.
With an eye toward expanding and adding new product offerings, Kalerya recently announced that its subsidiary, Kaleyra S.p.A., has entered into a general unsecured loan agreement w…
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution o…
Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, ann…
Domino's Pizza selected Vonage's programmable voice capabilities and unified communications platform to support over 6,000 franchises and corporate locations across the United Stat…
A number of not-for-profits and charities have selected Mitel to usher in this new way or working, and support the communication and collaboration demands of WFH.
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution o…
LifeSize, a provider of enterprise-grade, immersive video communications solutions, has announced it expanded connectivity with its 4K Lifesize Icon meeting room systems to easily …
Fuze announced the addition of U.S. Patent No. 10469626B2 to enable improved user experience and productivity via advanced address book management functionality, automation.
RIngCentral named Intelisys, Inc, a ScanSource company, to Platinum Partner status, making it the eighth member of this exclusive circle. Ranked number one in customer billings for…
Today, Vonage unveiled a new partnership with EBO.ai, a provider of AI-powered customer service tools that can now say its future-forward suite of virtual agents and more is suppor…
Nine9 is leveraging the Vonage Messages API to keep in contact with clients while physical offices remain closed.
Cloud communications provider Soluno announced Slack integration and the arrival of Slack Telephony. With Slack Telephony, users gain a seamless and comprehensive communications pl…
Today, RingCentral announced the arrival of RingCentral Cloud PBX for Microsoft Teams enabling Direct Routing integration. With expanded integrations, users can leverage new capabi…
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution o…
Microsoft Teams is a unified communication and collaboration platform that integrates people, content and the tools enterprise teams need to stay engaged and productive. Solutions …
TransNexus announced today plans to provide service providers with open source software for Call Placement Service (CPS) - vital to Out-of-band SHAKEN. Now, service providers can l…
As work from home goes from being an exception to a "new normal" due to the Coronavirus pandemic, it has forced business leaders to rethink the way teams work. One thing to be expe…
In the ongoing war against annoying and nefarious robocalls, which the U.S. Federal Communications Commission (FCC) has gone after with regulation over the last few years, one of t…
IntraNext Systems announced its SmartSIP solution is compliant with the Avaya IX Workplace Calling suite of solutions.
In a move to bring more cloud and connectivity solutions to businesses throughout the New York Metro, communications infrastructure company ZenFi Networks has partnered with Packet…
Nectar announced the Nectar 10 earned a Unified Communications TMC Labs Innovation Award, its fifth accolade in the past 12 months. TMC selected the Nectar proactive monitoring and…
Microsoft Teams has had a massive uptake in users as COVID-19 has forced enterprise employees to work remotely. Nectar offers tools to help enterprises troubleshoot and glean call …
This week, managed SIP Trunking service provider nexVortex announced a new partnership with Converged Network Services Group (CNSG). The freshly minted deal offers nexVortex soluti…
We all get them, those annoying calls from telemarketers, scammers, and even those that are legitimate but we do not want to receive. While the US has focused on calls generated by…
The American Red Cross announced a new partnership with Avaya to take full advantage of what the cloud can offer, and gain access to future forward cloud communications and mobilit…
Venture backed cloud communications provider SIgnalWire announced the appointment of Aseem Asthana to the role of Vice President of Product Management.
In the United Arab Emirates (UAE), Moro Hub, a digital data hub owned by the Dubai Electricity & Water Authority (DEWA), recently announced the launch of its new Moro Connect servi…
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution o…
FirstLight announced that it is adding fiber capacity with the purchase of a number of fiber assets from DFT Communications. The acquisition includes a fiber route from Hamburg to …
Ottawa, Canada-headquartered Martello, a technology company providing digital experience monitoring (DEM) solutions has announced the appointment of a new vice president of global …
SkySwitch's Try and Buy program is allowing its MSPs and resellers to demo Grandstream phones so they can better include them with their UCaaS solutions.
Many major U.S. tech companies have announced plans to allow some or most of their employees to continue to work remotely after the effects of COVID-19 subside.
Mitel announced its MiCloud Flex, is available on Google Cloud as a wholesale offering in France, U.K. and the Untied States. The move comes on the heels of strong results from the…
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution o…
YoungWilliams, a child support call center service that works with the State of Virginia, has reported six cases of COVID-19 among workers, as well as one death from the virus. The…
The County of San Bernadino in California announced the selection of Vonage Business Communications (VBC) to support more than 2,000 employees from 12 office locations migrate to a…
The coronavirus pandemic has caused wholesale change to the world. The workforce is home, leveraging the innovation of the digital age to remain productive and achieve business goa…
UCaaS vendor Fusion Connect has named communications industry veteran Brian Crotty as its new CEO.
With mandates that in-person gatherings still be canceled during COVID-19, many businesses have changed the way they are able to meet clients, customers, and larger audiences.
Vonage announced ServiceNow integration for Vonage Contact Center. Vonage Contact Center for ServiceNow supports agent and contact center success via customized workflows, contextu…
Many companies using unified communications today are finding that the technology becomes a victim of its own success. If not implemented properly, heavy usage of UC technology can…
