UC Network Management Featured Article
Take AIM with Voice
Downtime is not just an inconvenience for organizations. It’s a drain on business.
An estimated 98 percent of organizations say a single hour of downtime costs more than $100,000, according to the Rand Group. For 81 percent, that rings up to more than $300,000. And for about a third, a one-hour outage means a loss of between $1 million and $5 million.
That’s some serious coin. And it illustrates why businesses should work to ensure their operations stay up and running, and at an acceptable quality level.
Those operations include phone lines and systems. Businesses rely those solutions to accept orders and support calls, interact with colleagues and partners, and more.
To address this requirement, Cytracom has introduced Active Intelligence Monitoring. This call analytics solution helps managed service providers in North America quickly detect and fix issues with their business customers’ voice services. AIM is offered via Cytracom’s voice intelligence engine, which is called Ivie and has been available since February.
AIM collects data and displays that information in easy-to-understand graphics. MSPs can use it to understand overall network performance as well as to check on customer status, latency, and quality of service. And they can use AIM to set automated failover policies when there’s an internet service disruption.
“Cytracom’s new Active Intelligence Monitoring makes customer data actionable and easy to view with the introduction of voice quality analytics,” said Kevin Damghani, Chief Partner Experience Engineer at ITPartners+, a Cytracom MSP partner. “Voice continuity is a service promise customers expect, value, and cannot do without in the digital economy.”
Voice is changing, as analyst Jon Arnold, who will be moderating The Future of Work Expo early next year, notes. “Person-to-person communication will remain central for how things get done,” he says, “but AI is opening up a new channel in the form of person-to-machine communication.”
Edited by Maurice Nagle
