UC Network Management Featured Article
How Nectar Helps G3 Manage Complexity
Employees today commonly use video as well as audio and data communications. They employ a variety of endpoints to enable those interactions.
It’s not uncommon for organizations to work with various vendors for business communications and collaboration. And enterprise networks are often comprised of a collection of services and technologies, some physical, some virtual.
That’s a lot of complexity.
Indeed, Wainhouse Research says three-quarters of average mid to large enterprises use two or more different PBX vendors. And a third have active users on two of more unified communications solutions.
Meanwhile, the average mid to large enterprise has five or more services to support audio, video, and web collaboration. And 70 percent of employees use a mix of endpoints – including a desk phone, PC, and mobile device – to get the job done.
That makes it difficult for IT and telecom teams to ensure proper UC performance and to troubleshoot business communications problems when they arise. That’s in large part because of all the moving parts at play and the fact that there are individual management tools at different application and network layers.
“Many teams are stitching an implementation together, often ad-hoc, and generally piecemealed,” says David Spears, global director of Microsoft cloud solutions at Tata Communications. “They’re trying to migrate, bolt on, and implement solutions all at the same time. This makes it very difficult to see the total picture, the total user experience. An end-to-end platform is key.”
Advanced performance management now helps IT teams deploy, manage, and scale enterprise UC solutions; see across the application and network layers; and address complex, multivendor environments, Wainhouse Research notes.
G3 is among the companies that have employed such solutions. This company plans, implements, and manages converged communications solutions for businesses.
Five years ago the company wanted to expedite troubleshooting and ensure peak UC performance, so it began using a solution from Nectar. The Nectar solution helps G3 quickly locate the root of UC performance problems – whether that’s the business communications solution itself or the underlying network infrastructure. Nectar also delivers auto discovery for fast and simply deployment, has built-in secure remote access capabilities, and multitenant and multivendor support.
With Nectar, G3 engineers shaved off an average of 12 minutes to access a system. As a result, they are more efficient and engineer morale tends to be higher.
More importantly, G3 customers are happy. G3 reports a 96 percent managed services contract renewal rate and 20 percent year-over-year support revenue growth.
Edited by Maurice Nagle
