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Plantronics Announces New Manager Pro Release
There’s a new version of the Plantronics Manager Pro cloud software available. The audio and unified communications solution provider is also trumpeting that its Polycom Device Management Service has seen widespread carrier adoption.
Enterprise IT managers use the Plantronics Manager Pro to administer and support audio devices from a central location.
“Plantronics Manager Pro v3.12 is another step forward in becoming a business-critical tool for every customer to leverage the power of headsets as true collaboration and productivity tools,” said Tom Wesselman, vice president and general manager of the company’s software business unit. “Our Plantronics Manager Pro cloud solution is helping our customers drive and manage better employee experiences and greater productivity.”
The v3.12 offers support for a broader selection of enterprise headsets. That includes the Savi 8200 Series and Voyager 4200 UC Series.
Plantronics Manager Pro also now features My Habitat Soundscaping, which helps users manage noise and distractions. Plus v3.12 provides users with the ability to deliver reports, and save and schedule them. It also enables customers to use the new Plantronics app for Microsoft Power BI.
As for the Polycom Device Management Service, Plantronics says more than 250 service providers around the world now use it. It allows them to integrate Polycom audio devices and analytics into their customer portal experiences. That can drive better customer results, improved uptime, and more proactive troubleshooting and resolution.
“Polycom desk phones are smart devices using software to enable great employee communication experiences, and with our PDMS-SP cloud solution, we empower service providers with a simple way to centrally manage and gain insights from their Polycom audio devices,” said Shawn Puddester, vice president, Global Service Providers. “Our customers and service provider partners are providing great feedback, so we can continue to expand and improve PDMS into the holistic cloud solution they need.”
Edited by Maurice Nagle