UC Network Management Featured Article

There's Lots to Choose from in UC Monitoring & Management

Unified communications monitoring solutions exist to ensure positive UC experiences. Businesses that want to get the most value out of their business communications and collaboration solutions should consider doing UC monitoring and management. Many tools exist to help businesses and service providers pinpoint and avoid performance issues related to their UC applications and experiences.

What kind of performance problems most frequently occur with UC?

UC performance can be adversely impacted by various things. That includes dropped packets, latency, and retransmissions.

What can create UC performance problems?

UCM tools can introduce latency as they’re working to process traffic. The UC platform itself can be the cause. So can underlying infrastructure such as cable plant or servers or switches.

What kind of UCM solutions exist?

Network operators may opt to use the monitoring capabilities built into their UC solutions. There are also a wide variety of tools that address application and network performance related to UC.

The includes AIOps solutions, application performance management and monitoring tools, network analyzers, network performance management appliances and services, network taps, UCM software, and more.

What Companies Address UC Performance?

Gartner mentioned Empirix, ExtraHop, IR, Nectar Services, Oracle, PathSolutions, ServicePilot, ThousandEyes, Unify Square, and Vyopta in its recent UCM report. FixStream, LogicMonitor, and OpsRamp offer AIOps solutions. And Dynatrace, Cisco/AppDynamics, NETSCOUT, New Relic, and SolarWinds are among the companies in the APM arena. And NETSCOUT, Virtual Instruments,

Where Can You Learn More?

Dynatrace, FixStream, LogicMonitor, OpsRamp, and Virtual Instruments will all have speakers at AIOps Expo. That’s a new event from TMC that begins later this month in Fort Lauderdale, Fla. Gartner in a 2017 study explained that “AIOps platforms are software systems that combine big data and AI or machine learning functionality to enhance and partially replace a broad range of IT operations processes and tasks, including availability and performance monitoring, event correlation and analysis, IT service management, and automation.”

Edited by Maurice Nagle