UC Network Management Featured Article

Nectar Nets BIG Award for CX Assurance

Selecting the appropriate contact center solution is critical, as is choosing the right unified communications system. If the utmost of importance is placed on the vetting, selection and deployment of these solutions, it is equally important to protect this investment with UC network management software to ensure an exceptional user experience.

Nectar Services Corp announced the Nectar CX Assurance solution has earned the attention of the Business intelligence Group (BIG), joining the 2019 Big Awards for Business winners. Nectar CX Assurance stood out in the New Product of the Year category.

“The contact center serves as the foundation for great customer experiences and can be a direct line to customer retention and new revenue opportunities. Traditional UC and contact center network monitoring solutions have been complicated, so Nectar applied our leadership and experience to this environment to provide a platform that makes it simpler,” said Tom Tuttle, senior vice president of global alliances at Nectar. “Recognition of our leadership by the Business Intelligence Group is an honor, and we look forward to delivering more innovation to the UC and contact center industry.”

The BIG Awards for Business program picks out industry leaders, for products and people. Nectar stole the judges’ favor with its holistic approach to customer experience management in terms of UC and the contact center.

“We are so proud to reward Nectar for their outstanding 2019 achievements,” said Maria Jimenez, chief nomination officer of the Business Intelligence Group. “This year’s group of winners are clearly leading by example in the global business community.”

How do you support the customer experience?

Edited by Maurice Nagle