UC Network Management Featured Article

New Partnership Provides VoIP Telecom Systems with Real-Time Call Analytics

A key component of digital transformation is protecting your investment. Innovation is leading the way toward proactive UC performance management, delivering a day where the promise of VoIP performance is no longer in question.

Xarios and Audian announced a strategic partnership to bring real-time call analytics to the VoIP telecom systems. The pairing will bring applications and platform integrations to the market with the aim of empowering data-driven business decisions.

“We pride ourselves on maximizing our customers’ Telecompetence by leveraging the latest in software and technology to simplify the complexities once associated with telecom, giving our customers back time and energy to focus on growing their business,” said Brandon Bazemore, CEO of Audian. “Our partnership with Xarios only extends our dedication to these principles, and we look forward to learning from and utilizing their approach to call analytics and reporting to deliver performance improvements to our customers.”

Currently, the duo’s development teams are working toward solving operational obstacles for end users in a business environment. The software solutions will deliver accelerated and accurate troubleshooting data to stay ahead of the problems that may arise.

“We have a passion for our products and how they can work for a customer, a commitment to deliver value and functionality, and a passion for world class customer service,” said Robin Russell, CEO of Xarios. “Audian’s unique approach to hosted voice and data systems — as well as a shared passion for customer service — make them an ideal partner to create new solutions for today’s telecom needs, not those of the past.”

What UC performance management solution did your business invest in?

Edited by Maurice Nagle