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Ribbon Communications Announce Collaboration with AWS to Deliver Real-Time, Automated Calling, and Recording

Ribbon Communications Inc., a global provider of market-leading software solutions that secure and power intelligent cloud communications environments for many of the world’s leading service providers and enterprises, today announced that they have bolstered their collaboration with Amazon Web Services (AWS) to implement streamlined forwarding of Voice over Internet Protocol (VoIP) audio streams to Amazon Chime Voice Connector by using Session Initiation Protocol-based Media Recording (SIPREC).

Ribbon is a Select Partner in the AWS Partner Network (APN) with its industry-leading Session Border Controllers (SBCs) Software Edition (SWe), which is already available in the AWS Marketplace and as an AWS Quick Start. Now with added SIPREC capacity, it can be used to gain real-time analytics by forwarding audio streams to AWS through supporting Amazon Chime Voice Connector. The solution was successfully tested in March 2019 when Ribbon announced that its SBC SWe was able to help customers move their SIP Trunking workloads to AWS with the use of Amazon Chime Voice Connector.

Amazon Chime Voice Connector provides low-cost SIP Trunking for enterprises with on-premises or cloud-based phone systems.  The solution can support inbound and outbound calling or both. Amazon Chime Voice Connectors allow developers to use it to build PTSN calling within their own applications by integrating the Amazon Chime SDK or stream audio for analytics and machine learning. The expensive on-premises analytics hardware and software used for applications like transcription and sentiment analysis can now use the Amazon Chime Voice Connector’s SIPREC streaming function to receive audio from their on-premises PBX or contact center.

"Our customers tell us that the traditional approach to verifying compliance related to financial transactions done over the phone, which involves having teams of people listen to samples of recorded calls, is expensive," said Sid Rao, General Manager, Amazon Chime, Amazon Web Services, Inc. "We're delighted to be working with Ribbon to enable customers to use Session Border Controllers with the Amazon Chime Voice Connector SIPREC feature and Amazon Transcribe to build a real-time, automated solution that can analyze calls to assist with compliance."

• Ribbon's SBC forwards SIPREC audio to Amazon Chime Voice Connector, which in turn enables developers to build business phone call analytics and machine learning applications quickly.

• Ribbon's SBC provides a verified SIP Recording solution with the Amazon Chime Voice Connector SIPREC streaming feature.

• Now enterprises can use the Amazon Chime Voice Connector SIPREC streaming feature to receive audio from their on-premises or cloud-based Ribbon SBCs for applications like transcription and sentiment analysis.

• Ribbon's SIP Recording solution can concurrently forward an audio stream to multiple destinations without impacting processing scale or capacity.

• Ribbon's SBC can be deployed on a customer's premises or in their Amazon Virtual Private Cloud (Amazon VPC), depending on the preferred deployment model.

Ribbon’s Session Border Controller enables SIP message manipulation functions to provide interoperability with numerous recorders with the capability to send multiple audio stream recordings. The feature-rich solution delivers secure, reliable SIP Recording, while being able to send rich metadata to recorders for downstream analytics, encryption of signaling and media packets sent towards the recorder.

"We are pleased to continue building on our already strong relationship with AWS by delivering advanced SIP recording capabilities through our market-proven Session Border Controllers," said Tony Scarfo, Ribbon's Executive Vice President of Products, Research & Development, Support & Supply Chain. "Ribbon SBCs allow up to four concurrent SIP recording sessions, enabling recorded data to be used for multiple purposes simultaneously, such as real-time analytics for call center agents, recordings for corporate compliance and back-up, and lawful intercept."

Arti Loftus is an experienced Information Technology specialist with a demonstrated history of working in the research, writing, and editing industry with many published articles under her belt.

Edited by Maurice Nagle