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UPenn Chooses Vonage to Unite Campus Communications

The University of Pennsylvania has opted to deploy Vonage’s integrated, unified communications solution to unite and better manage its communications network across all campus departments. The Information Systems & Computing Department at UPenn will roll out the cloud communication provider’s offering as part of its “Next Generation” initiative, which aims to unify communications for more than 14,000 faculty and staff at its Philadelphia campus.

The announcement signals a big win for Vonage, which will provide tools and services to the school through a five-year contract, set to begin early this year. The goal of the partnership will be to improve communications at UPenn while also boosting staff productivity.

"Vonage shares the University of Pennsylvania's vision of a cloud first, next generation future," said James Roth, vice president of applications group east at Vonage. "We are thrilled to partner with Penn on their digital transformation journey, providing them with the tools and innovative solutions they need to support and serve not only their faculty and staff but also their students and the greater academic community."

Vonage will provide messaging and presence capabilities at the university through mobile and desktop apps, along with audio and video conferencing. The tools will enable anywhere, any time connectivity throughout the campus and beyond. The widespread deployment of UC networking and management will also reduce maintenance time for the information systems department, as well as automate routine tasks like making account changes and adding new users or workflows. The university will also be able to scale and deploy additional services as it grows, including cloud-based contact center capabilities and APIs to enable embedded and contextual communications with external partners.

The education sector is just one market where Vonage has made inroads recently, and last week the company announced a significant partnership in the customer experience space. Euroconsumers, which represents a group of consumer rights organizations through its Test-Achats subsidiary, chose Vonage’s cloud contact center solution to strengthen its performance and operational efficiencies. One of the key factors in its decision was Vonage’s integration with the Salesforce platform, designed to create better customer experiences while providing omnichannel routing and reporting, scalability and improved call quality.

The company also announced a cloud contact center deal with New10, a Dutch financial services company, last week. The company again chose Vonage for its Salesforce integration along with ability to scale and enable rich customer experiences and interactions. Vonage’s solution will provide New10 with immediate access to customer history while enabling a seamless, omnichannel communications experience.

Edited by Maurice Nagle