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Vonage Contact Center for ServiceNow Unveiled

The global coronavirus pandemic pushed the workforce home, and in our WFH reality the tools we use to engage with colleagues and clients take on an elevated importance. These solutions must drive efficient and productive workflows to ferry organizations to the other side of this crisis, and years to come.

Vonage announced ServiceNow integration for Vonage Contact Center. Vonage Contact Center for ServiceNow supports agent and contact center success via customized workflows, contextual engagements and improved internal collaboration through a single platform.

“ServiceNow is a fast-growing SaaS solution in the service management space,” explained  Jay Patel, Chief Product Officer for Vonage. “With the ability to offer solutions that support ServiceNow and other leading business apps – all within our Vonage Contact Center solution – we are helping businesses to leverage their mission critical productivity tools along with the workflows they need to enable their agents to be more efficient, more productive and better serve customers in real time.”

Vonage is committed to supporting businesses with robust cloud communications tools during the coronvirus quarantine. Last week, the service provider unveiled the integration of its UC and contact center products, today Vonage adds the power of one of the fastest growing SaaS solutions in the service management space.

“The need for enhanced customer workflows has been accelerated in the wake of COVID-19. By combining ServiceNow’s leadership in digital workflows with Vonage’s advanced cloud communications technology, we are equipping customers with advanced technology solutions to help them increase productivity and deliver great customer experiences,” noted  Farrell Hope, Senior Vice President of Customer Workflows at ServiceNow.

The contact center is a hub of innovation, and Voinage is the riding the wave. Are your communications in the cloud, yet?

Edited by Maurice Nagle