UC Network Management Featured Article

Vonage Pairs with AI Platform

Your organization’s cloud communications platform is just that, a platform to craft the toolkit required to boost productivity and better serve customer base. In creating robust partner ecosystems, cloud communications provider can offer a comprehensive catalogue of customization.

Today, Vonage unveiled a new partnership with EBO.ai, a provider of AI-powered customer service tools that can now say its future-forward suite of virtual agents and more is supported by the Vonage Communications Services Platform.

“We believe that businesses today can radically improve customer experience by implementing an amazing array of modern, intelligent communications tools,” said Omar Javaid, President, Vonage API Platform Group. “Together, Vonage and EBO.ai can offer companies advanced conversational AI tools that can be easily incorporated into their existing customer service journey, creating flexible, intelligent, and personal experiences.”

EBO’s conversational AI will work in tandem with customer service. Now these self-learning virtual agents can communicate across multiple channels via Vonage’s Voice, Video and Messaging APIs. In knowing customer channel preference comes advantage. Being able to met customers on those channels in a seamless contextual manner is a game changer.

AI technology will play a pivotal role in customer service moving forward. The potential of automation is yet to be realized, but it is clear that companies implementing technology capable of delivering a personalized, seamless experience through next generation technology are scratching the service.

Are your communications in the cloud, yet?

Edited by Maurice Nagle