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Mitel Propelling Nonprofits During Pandemic

When the world shifted gears into our remote reality, that meant even charity and not-for-profit organizations. The unfortunate truth however, is these firms typically fall short of the infrastructure required to support remote working. So while, two-thirds of charities and not-for-profits are leaning on remote work to maintain operations it’s critical to ensure the right technology is in place to ensure expected results.

A number of not-for-profits and charities have selected Mitel to usher in this new way or working, and support the communication and collaboration demands of WFH.

“Mitel’s nonprofit customers are masters of resourcefulness and achieving remarkable results. The passion they have for what they do is impressive in the best of times, but watching these organizations rise up through this crisis with a deepened committed to the causes they serve has been inspiring. Mitel is proud to support nonprofit teams worldwide in bringing people together and honored that they trust us to help further their missions,” said Ben Neo, Head of Professional Services and Charities, Mitel.

Since the onset of COVID-19 Minnie’s Food Pantry, a North Texas-based not-for-profit targeting hunger, has seen a 300% uptick in demand for food assistance. With the MiCloud Connect cloud communications platform it is able to keep its team of volunteers on the same page while extending food delivery service from four days a week to six, maintaining efficiency and productivity.

UK-based health services charity Anna Freud Centre is leveraging the Mitel cloud-based unified communications platform for remote working capabilities, keeping cohesion among its staff of 400. The early adopter of WFH experienced accelerated deployment courtesy of Mitel Platinum Partner Opus.

The British Red Cross experienced a spike in calls to the National Support hotline of 100%, since coronavirus came on the scene. The foundation of its deployment is the MiCloud Flex private cloud communications service, and when COVID-19 came about, Mitel and Platinum Partner Olive Communications deployed an omnichannel contact center solution capable of supporting 100 agents.

Technology will be pivotal in protecting the population, supporting WFH mandates and for not-for-profits, maintaining productivity translates to lives saved or mouths fed.

Are your communications in the cloud?

Edited by Maurice Nagle